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Diabetes Device Recalls (Part 4): How to Improve the System

 

Special Enterprise Series: Diabetes Device Recalls

By Michael W. Hoskins, DiabetesMine Managing Editor

Tracking the trends of diabetes device recalls is no easy task, whether you're a regulator, manufacturer, patient or provider -- or even a casual observer of medical device safety.

But steps are already being taken to fix parts of the system that aren't working as well as they could.

Here's a snapshot of what is happening, and what our Diabetes Community might expect as we move forward. This is all based on conversations with FDA regulators, industry experts, and policy wonks who've been raising their collective voices and pushing for change on how med-tech recalls work.

Creating a National Medical Device Evaluation System

As we've reported throughout this series, we experienced for ourselves just how complicated the system is -- making it nearly impossible to get a clear picture of how safe our devices really are, and what happens if and when a product is recalled. But there is movement toward a more transparent and responsive framework.

One of our D-Community peers, data entrepreneur and advocate Anna McCollister-Slipp, notes that the FDA is working on the device surveillance issue behind the scenes. She sits on the "executive operations committee" for the Medical Device Epidemiology Network Initiative (MDEpiNet), which is a driving force behind the creation of a National Medical Device Evaluation System.

OpenFDA

The agency is working to improve public access to data through a new FDA open-source database. While currently in Beta testing, it represents a massive improvement over legacy systems, allowing users to search for adverse events more granularly. We believe this is a vital step toward making the system more "digestible" for the average patient.

Focus on Detailed Reports

Dr. Courtney Lias of the FDA notes that the effectiveness of these databases relies on the quality of patient reports. She encourages users to be as specific as possible when reporting malfunctions, as vague reports often cannot be used to identify widespread trends. If you encounter an issue, report it directly to the manufacturer, and also directly to the FDA if you feel the company's response is inadequate.

Tracking Litigation

Some experts suggest we could benefit from a system like the one the TSA uses to monitor automotive litigation, using product liability lawsuits as a "guidepost" to identify potential medical device defects before they result in widespread harm.

Incremental Improvement

We know patients are often left frustrated by the current landscape. Rest assured that the FDA is working on ways to improve, however incremental these changes may be. At the end of the day, we're encouraged to see these efforts to fix the system—or at least, to make it suck less than it does now.

Taking Action: Next Steps

If you suspect your device is malfunctioning, your report is a critical piece of data for the FDA. Don't wait—use these resources to ensure your voice is heard:

  • Contact the Manufacturer: Always notify the company first to ensure the issue is logged in their internal complaint system.

  • Report to MedWatch: File a report via the FDA MedWatch Online Portal. You don't need to be 100% certain to report a concern. The FDA needs these signals.

  • FDA Phone Support: If you prefer to speak directly with an agency representative, call 1-800-FDA-1088.

Missed Part of the Series?

Re-examine the full scope of our diabetes device recall investigation:

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